We want you to be confident in your purchase. This Refund Policy explains when refunds are available for access to AFOQT Lab.
1. Digital product
AFOQT Lab sells digital access to an online question bank, delivered through an access link. Because access is granted shortly after payment, please review the free content and this policy before purchasing.
2. 7-day satisfaction guarantee
If you are not satisfied with your purchase, you may request a full refund within 7 days of the purchase date. Email support@afoqtlab.com from the address used at checkout and include your order or transaction reference if available.
3. Fair-use limitation
To prevent abuse, we may decline a refund where there are clear signs that the product was used to substantially complete preparation rather than evaluate it, such as completing a large portion of the question bank or full-length practice sessions during the refund window. Requests are reviewed reasonably and in good faith, subject to rights that cannot be excluded under applicable law.
4. After the refund window
After 7 days, purchases are generally non-refundable because access remains available for the full 90-day period. If the Service is not working, contact us so we can help resolve access or technical issues.
5. How refunds are processed
Approved refunds are processed by Dodo Payments, our Merchant of Record, to the original payment method. The refund may take several business days to appear, depending on the bank or card issuer. Paid access ends when a refund is issued.
6. Duplicate charges and technical problems
If you were charged more than once, believe you were charged in error, or never received working access, email us and we will investigate the issue.
7. Contact
Send refund requests to support@afoqtlab.com.